Privacy Policy

Last Updated: March 15, 2023

At Eliana, your privacy matters. This policy explains how we collect, use, and protect your personal information when you interact with our website and services.

1. Information We Collect

We collect information to provide a smooth and secure experience, including:

Information you provide: such as your name, email address, phone number, shipping details, or payment information when placing an order or contacting us.
Usage information: details about how you interact with our website, including pages visited and features used.

2. How We Use Your Information

We use your information to:

Process and fulfill orders
Communicate updates, confirmations, or support
Improve our products, services, and user experience
Maintain security and prevent misuse

3. Information Sharing

Eliana does not sell or trade your personal information. We only share data when:

You give clear consent
It’s required for order processing (e.g., payment or delivery partners)
We are legally required to do so

4. Data Security

We take appropriate technical and organizational measures to protect your information from unauthorized access, misuse, or disclosure.

5. Your Rights

You can request access, correction, or deletion of your personal data at any time, unless we’re required to retain it for legal or operational reasons.